Caltronics Business Systems

Portfolio

THE CHALLENGE

Caltronics Business Systems, a large B2B company that provides document management and managed print services, was having difficulty managing their online presence and reputation. They had no presence on any social media sites and couldn’t find a way to get their customers to write reviews for them. They were losing business from one out-of-date negative review on Yelp and were looking to increase their business prospects but weren’t sure where to begin.

OUR SOLUTION

ClickSpring developed and managed a social media program, including LinkedIn, Facebook, and Twitter. In addition, ClickSpring created a program to monitor the company’s online reviews for their 10 locations. We provided training programs for their sales team on LinkedIn and for their Customer Service Representatives (CSRs) on requesting customer reviews. The sales team was tasked with using LinkedIn to improve lead generation, while the CSRs began sending out review requests to customers after they had a positive experience with Caltronics.

THE RESULTS

After our LinkedIn trainings, their sales team went from 3,648 connections to 7,048 connections, greatly increasing their ability to reach new prospects and spread the word about their services. In two years, we were able to organically grow their social media following from 0 to 787 followers. As a result of our reputation management efforts, they gained 54 new positive reviews on Yelp and went from a 1-star average to a 4.5-star in the first 9 months. 

F reedom Bag has been working with ClickSpring for a little over six months and could not be happier! The ClickSpring team is: creative, responsive and thorough. Geoff & Stephanie have listened to our ideas and really tried to understand and address our goals, needs and vision for the future. Thank you for doing so much to assist us in revitalizing our company and promoting our renaissance into the world of online shopping!

 

Freedom Bag

DeAnna Roegner, Creator & Owner, Freedom Bag

H highly recommend ClickSpring. Their program made an immediate impact on our online reputation. We now have dozens of positive reviews from our customers on Yelp and other review sites. This has helped us earn new business and gain the trust of potential customers.

 

Caltronics Business Systems

Tony Riehl, Vice President, Caltronics Business Systems

W orking with ClickSpring has been a great experience. Their team is incredibly responsive and fast, and they do a phenomenal job of understanding and responding to our needs.

 

Jeffrey Demure + Associates

Chelsea Richardson, Associate, Jeffrey Demure + Associates

T he team at ClickSpring was wonderful to work with when we needed their services for Facebook advertising. They were always prompt with reporting and ensured that we were being as efficient as possible with the allocated budget for each project. We would definitely work with ClickSpring again for this and many other services they offer.

 

The Honey Agency

Meghan Phillips, Co-founder, The Honey Agency